After sales service is pivotal to customer satisfaction and customer retention. BluWave Service - a companion product to BluWave CRM - is the simple and effective solution for managing all your after-sales processes.

It costs businesses six times more to acquire a new customer than to retain an existing one. Strengthen the bonds you have with your existing customers and ensure continuous company growth with this powerfully efficient software.

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BluWave Service features enable you to:

Electronic Offline Job Cards

Electronic job cards can be updated offline even if no signal is available. The completed job cards will automatically synch back to your system once there is signal on the device. With the offline job cards you can record labour, materials, expenses and even capture signatures and photographs.

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Custom Forms and Checklists

Easy to develop custom electronic forms for the BluWave Service Mobile App

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Automatic Service Request Logging

Enjoy Automatic Logging of service repairs via email

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Customised After-Sales Processes

Easily design your own “process” for each type of service request; from telephonic support to onsite repairs, services and installations

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Proactive Servicing and Warranties

Manage customer equipment with warranty and service contract expiry dates and proactive service cycles

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Task Tracking

Keep your team members and customers informed of the job progress, status and required actions with Built In Workflows using emails and SMS

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Escalation Features

Control time frames for each step in in the job process using Escalation Features

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Automated Servicing Quotations

Generate Service Quotes with a management approval process

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Urgency Levels

Prioritise more critical service requests using Urgency Levels

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Visual Technician

Allocate work across your team comfortably using Visual Technician Scheduler’s simple drag and drop technology

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Calendar Integration

Integrate with your Technicians’ Outlook (or other) calendars

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Job Costing

Record parts and labour costs per job and manage quoted vs actual costs

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Job Invoice Control

Ensure that all work is billed appropriately with the Control Feature

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Service and Agreement Date Prompting

Receive prompts for due dates for servicing customer equipment

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Service Team Reporting

Track the efficiency and effectiveness of your service team with reports and statistical graphs of product performance statistics, customer response rates, MTBF’s (Mean Time Between Failures) for customer equipment, and fault code analysis by equipment type

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Customer Analysis

Interpret analysis of customers, customer specific machines, technicians and product categories.(Detailed fault codes can even be tracked to analyse repairs by actual machine type!)

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Work Volume Monitoring

Let service manager monitor volumes of work by urgency and job type with the Graphical Dashboard

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The BluWave CRM system is great. We are driven by our investors to report on our pipeline and forecasts monthly. I will be motivating my sales team will make use of both the recurring contact cycles as well as the quotes features of BluWave fully. That is the only way we can achieve this effectively. Our users make use of their Galaxy tablets so they can use BluWave in the field.
Grove Dicks
Area Sales Manager, Rothenberger Tools South Africa

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