Customise the way you service your existing customers
We know all businesses are different – from the products they offer to the customers they target. That’s why our after-sales software lets you customise how you service your customers once they’ve bought something from you. These service requests could be anything from from telephonic support to onsite repairs, services and installations.
Depending on the job at hand, you may need to route service jobs to different people in your organisation, which our after-sales software easily allows. For example, you can allow your technical staff to access the job, the service desk to prepare a quotation and your management team to approve it.
If the quote is sent to the customer, the system can prompt the service desk to follow up on the order. If parts are required for the job at hand, the request can be routed to purchasing and finally back to the technicians who will complete the repairs.
This means that your customers benefit from personalised service depending on their individual needs, making your after-sales service more effective and possibly giving you greater customer retention.
Want to know more about how you can customise service requests using our after-sales software? Get in touch
with our team.