Get a detailed interpretation of who your customers are
Getting the most value out of your customers requires a detailed knowledge of who they are and what their specific needs are. Using BluWave’s customer analysis tools you can drill down and look at specific machines, technicians and product categories. Detailed fault codes can even be tracked to analyse repairs by actual machine type, so you know which machines may be experiencing more faults and can ascertain why.
You can also generate reports of the repair history for each machine from each customer, enabling you to manage your customers better.
Find out more
about how our customer analysis feature and how it can help improve your after-sales service.