Track your service team’s efficiency and effectiveness
It’s important to keep track of how well your service team is performing when it comes to assisting your customers. Are they responding to customer issues quickly, and are they able to solve the issue in a timely manner? After all, the longer your service team takes to resolve an issue, the more it will cost your business.
BluWave Service uses various reports and statistical graphs to keep track of how efficient and effective your service team is. This service team reporting includes product performance statistics, customer response rates, reports on MTBF’s (Mean Time Between Failures) for customer equipment, and fault code analysis by equipment type.
Want to know more about how our service team reporting can help with your after-sales service? Get in touch.