BluWave Software Services Info

After sales service is pivotal to customer satisfaction and customer retention. BluWave Service - a companion product to BluWave CRM - is the simple and effective solution for managing all your after-sales processes.

It costs businesses six times more to acquire a new customer than to retain an existing one. Strengthen the bonds you have with your existing customers and ensure continuous company growth with this powerfully efficient software.

BluWave Service features enable you to:

Enjoy Automatic Logging of service repairs via email

Easily design your own “process” for each type of service request; from telephonic support to onsite repairs, services and installations

Manage customer equipment with warranty and service contract expiry dates and proactive service cycles

Keep your team members and customers informed of the job progress, status and required actions with Built In Workflows using emails and SMS

Control time frames for each step in in the job process using Escalation Features

Generate Service Quotes with a management approval process

Prioritise more critical service requests using Urgency Levels

Allocate work across your team comfortably using Visual Technician Scheduler’s simple drag and drop technology

Integrate with your Technicians’ Outlook (or other) calendars

Record parts and labour costs per job and manage quoted vs actual costs

Ensure that all work is billed appropriately with the Control Feature

Receive prompts for due dates for servicing customer equipment

Track the efficiency and effectiveness of your service team with reports and statistical graphs of product performance statistics, customer response rates, MTBF’s (Mean Time Between Failures) for customer equipment, and fault code analysis by equipment type

Interpret analysis of customers, customer specific machines, technicians and product categories.(Detailed fault codes can even be tracked to analyse repairs by actual
machine type!)

Let service manager monitor volumes of work by urgency and job type with the Graphical Dashboard

Track Mean Time Between Failures (MTBF’s) per customer machine

The BluWave CRM system is great. We are driven by our investors to report on our pipeline and forecasts monthly. I will be motivating my sales team will make use of both the recurring contact cycles as well as the quotes features of BluWave fully. That is the only way we can achieve this effectively. Our users make use of their Galaxy tablets so they can use BluWave in the field.

Grove Dicks

Area Sales Manager, Rothenberger Tools South Africa

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Dashboard

Job Log

Service Reports

Update Job

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