Track the efficiency and effectiveness of your service team with reports and statistical graphs of product performance
statistics, customer response rates, MTBF’s (Mean Time Between Failures) for customer equipment, and fault code analysis
by equipment type
Interpret analysis of customers, customer specific machines, technicians and product categories.(Detailed fault codes can even be
tracked to analyse repairs by actual
machine type!)
Let service manager monitor volumes of work by urgency and job type with the Graphical Dashboard