After sales service is pivotal to customer satisfaction and customer retention. BluWave Service - a companion product to BluWave CRM - is the simple and effective solution for managing all your after-sales processes.

It costs businesses six times more to acquire a new customer than to retain an existing one. Strengthen the bonds you have with your existing customers and ensure continuous company growth with this powerfully efficient software.

BluWave Service features enable you to:


Enjoy Automatic Logging of service repairs via email


Easily design your own “process” for each type of service request; from telephonic support to onsite repairs, services and installations


Manage customer equipment with warranty and service contract expiry dates and proactive service cycles


Keep your team members and customers informed of the job progress, status and required actions with Built In Workflows using emails and SMS


Control time frames for each step in in the job process using Escalation Features


Generate Service Quotes with a management approval process


Prioritise more critical service requests using Urgency Levels


Allocate work across your team comfortably using Visual Technician Scheduler’s simple drag and drop technology


Integrate with your Technicians’ Outlook (or other) calendars


Record parts and labour costs per job and manage quoted vs actual costs


Ensure that all work is billed appropriately with the Control Feature


Receive prompts for due dates for servicing customer equipment


Track the efficiency and effectiveness of your service team with reports and statistical graphs of product performance statistics, customer response rates, MTBF’s (Mean Time Between Failures) for customer equipment, and fault code analysis by equipment type


Interpret analysis of customers, customer specific machines, technicians and product categories.(Detailed fault codes can even be tracked to analyse repairs by actual
machine type!)


Let service manager monitor volumes of work by urgency and job type with the Graphical Dashboard


Track Mean Time Between Failures (MTBF’s) per customer machine

 
 
We could not work without the lead tracking and follow up reminder features of BluWave CRM. Think Global but Buy Local.
 
Judy Walter
Marketing Manager Coffee Capsules

Try the trial version now.

 
 
 
 
   

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