After sales service is pivotal to customer satisfaction and customer retention. BluWave Service - a companion product to BluWave CRM - is the simple and effective solution for managing all your after-sales processes.

It costs businesses six times more to acquire a new customer than to retain an existing one. Strengthen the bonds you have with your existing customers and ensure continuous company growth with this powerfully efficient software.

BluWave Service features enable you to:


Electronic Offline Job Cards
Read More

Enjoy Automatic Logging of service repairs via email
Read More

Easily design your own “process” for each type of service request; from telephonic support to onsite repairs, services and installations
Read More

Manage customer equipment with warranty and service contract expiry dates and proactive service cycles
Read More

Keep your team members and customers informed of the job progress, status and required actions with Built In Workflows using emails and SMS
Read More

Control time frames for each step in in the job process using Escalation Features
Read More

Generate Service Quotes with a management approval process
Read More

Prioritise more critical service requests using Urgency Levels
Read More

Allocate work across your team comfortably using Visual Technician Scheduler’s simple drag and drop technology
Read More

Integrate with your Technicians’ Outlook (or other) calendars
Read More

Record parts and labour costs per job and manage quoted vs actual costs
Read More

Ensure that all work is billed appropriately with the Control Feature
Read More

Receive prompts for due dates for servicing customer equipment
Read More

Track the efficiency and effectiveness of your service team with reports and statistical graphs of product performance statistics, customer response rates, MTBF’s (Mean Time Between Failures) for customer equipment, and fault code analysis by equipment type
Read More

Interpret analysis of customers, customer specific machines, technicians and product categories.(Detailed fault codes can even be tracked to analyse repairs by actual machine type!)
Read More

Let service manager monitor volumes of work by urgency and job type with the Graphical Dashboard
Read More

Track Mean Time Between Failures (MTBF’s) per customer machine
We could not work without the lead tracking and follow up reminder features of BluWave CRM. Think Global but Buy Local.
 
Judy Walter
Marketing Manager Coffee Capsules

We can do the same for you!

Get Your Free 14 Day Trial Now!

 
 
 
 
   


Web Statistics

Clicky

S